Terms & conditions
Terms & Conditions
Article 1 – Company Information
Company name: Romiere
Chamber of Commerce (KvK) number: 92594034
VAT number: NL004966762B16
Email: info@romiere.com
Website: www.romiere.com
Article 2 – Applicability
These Terms and Conditions apply to all orders, purchases, and agreements made through the Romiere online store. By placing an order, you confirm that you have read and agree to these Terms and Conditions.
Article 3 – Product Information
Romiere jewelry is carefully crafted from premium materials, including stainless steel, 18-karat gold plating, and sterling silver (925 silver). All pieces are designed for personal use and, unless otherwise stated, are suitable for everyday wear.
Please note: Slight variations in color or material may occur due to lighting or screen settings. Such variations do not constitute grounds for return or compensation.
Article 4 – Orders and Payment
Orders can be placed exclusively through our website. Your order will only be processed once payment has been successfully completed. We offer secure payment methods including iDEAL, Bancontact, Klarna, credit card, and other options as listed on our website.
Article 5 – Shipping and Delivery
We deliver within the European Union. Shipping costs and estimated delivery times are clearly displayed at checkout. Orders placed on business days before 23:59 are typically dispatched the next working day, unless otherwise specified.
Article 6 – Returns & Right of Withdrawal
As an EU consumer, you have the right to cancel your order within 14 days of receiving it, without giving any reason. After cancellation, you have another 14 days to return the product.
Return conditions:
- The product must be unused, unworn, and in its original condition.
- Jewelry must be returned in its original, sealed packaging.
- Return shipping costs are the responsibility of the customer.
- Personalized items cannot be returned.
- Sale items are non-returnable.
Article 7 – Warranty
We guarantee that our jewelry is free from manufacturing defects upon delivery. This warranty does not cover damage caused by:
- Improper use or careless handling
- Oxidation or normal wear and tear
- Negligence or inadequate maintenance
Article 8 – Liability
Romiere is not liable for any indirect or consequential damages arising from the use of our products. Our total liability will never exceed the purchase price of the product in question.
Article 9 – Complaints
If you have a complaint or comment, please contact us at info@romiere.com. We aim to provide a detailed response within 5 business days.
If you are not satisfied with how your complaint is handled, you may submit a dispute via the European Online Dispute Resolution Platform: https://ec.europa.eu/odr.
Article 10 – Privacy
Your privacy is very important to us. We treat all personal data with the utmost care and confidentiality. Please refer to our full Privacy Policy for detailed information on how we handle your data.
Article 11 – Governing Law
All agreements with Romiere are governed by Dutch law. Disputes will preferably be resolved amicably. If this is not possible, the competent court in the district where Romiere is based will have jurisdiction, unless otherwise required by law.
Romiere reserves the right to amend these Terms and Conditions at any time. Updated versions will take effect once published on our website.
Contact
For questions regarding these Terms & Conditions, please contact us:
Email: info@romiere.com
Website: www.romiere.com
