Privacy policy

Privacy Policy – Romiere

This Privacy Policy explains how Romiere (“the Site,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, use our services, or make a purchase through www.romiere.com (the “Site”). This policy applies to all interactions with Romiere, both online and offline, related to our products and services (collectively, the “Services”).

Please read this Privacy Policy carefully before using our website or services.

1. Changes to This Privacy Policy

We may update this policy from time to time, for example to reflect changes in laws, technology, or our business operations. The most current version of this Privacy Policy will always be published on this page, including an updated “Last Updated” date.

2. Who We Are

Romiere
Email: info@romiere.com
Website: www.romiere.com

3. Personal Data We Collect

a. Information You Provide to Us

When you use our Site or Services — for example by placing an order, creating an account, or contacting us — we may collect:

Contact details: name, email address, phone number, shipping and billing address
Order details: purchased items and payment details processed securely via external payment providers such as iDEAL, PayPal, Klarna, Stripe or Mollie
Account details: username and password
Communication data: messages via email, chat, or contact forms
Marketing information: newsletter subscriptions, preferences, and responses to promotions

b. Information Collected Automatically

When you visit our website, certain data is automatically collected through cookies and similar technologies, including:

IP address
Browser type and device information
Pages visited, visit duration, and click behavior
Navigation and purchase activity

This information helps us ensure our website functions properly and improves your overall experience.

c. Information from Third Parties

We may receive additional data from third parties, such as:

WooCommerce (our e-commerce platform within WordPress)
Payment processors (e.g. iDEAL, PayPal, Klarna, Stripe, Mollie)
Shipping partners (e.g. PostNL, DHL)
Analytics and marketing tools (e.g. Google Analytics, Meta Pixel, Mailchimp)

4. How We Use Your Data

We process your personal data for the following purposes:

Order processing: handling orders, payments, shipping, and returns
Customer service: responding to questions or complaints
Account management: creating, maintaining, and securing your Romiere account
Marketing: sending newsletters, offers, or personalized recommendations (only with your consent)
Analytics: improving our website and optimizing user experience
Security and fraud prevention: protecting our website, customers, and business information

5. Cookies and Tracking

Romiere uses cookies and similar technologies via WordPress and WooCommerce to:

Ensure the website functions properly (functional cookies)
Gain insights into website performance and visitor behavior (analytical cookies)
Display relevant offers and ads (marketing cookies)

You can manage your cookie preferences or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.

More information about WordPress and WooCommerce cookies can be found at automattic.com/cookies.

6. Sharing Personal Data

We only share your data when necessary to provide our services, such as with:

Service providers: hosting (WordPress), payment processors, shipping partners
Marketing partners: only with your consent
IT and security partners: for maintenance and protection of our systems
Legal authorities: if required by law

We will never sell or rent your personal data to third parties.

7. Your Rights

Under the GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Restrict or object to certain processing activities
Request data portability to another service provider
Withdraw consent (where applicable)
Unsubscribe from marketing communications

You can submit a request via info@romiere.com. We will respond within 30 days and may request verification of your identity before processing your request.

8. Data Security

We take appropriate technical and organizational measures to protect your data, including:

SSL encryption (secure connection)
Protected access to our WordPress environment
Regular security updates and backups
Restricted access to personal data

Please note: no online system can be 100% secure. We advise you not to share sensitive information via unsecured channels.

9. Data Retention

We do not retain personal data longer than necessary:

Order and billing data: 7 years (in accordance with tax regulations)
Account data: as long as your account remains active
Marketing data: until you unsubscribe

10. External Links

Our website may contain links to other websites or platforms. Romiere is not responsible for the content or privacy policies of these third parties. Always review their policies before sharing personal information.

11. Children’s Data

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If you believe we have unintentionally collected such data, please contact us at info@romiere.com, and we will promptly delete it.

12. International Data Transfers

Because we use WordPress and various international services (such as email and analytics tools), your data may be processed outside the EU. In such cases, we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses.

13. Contact

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at info@romiere.com.