Return policy

Return Policy – Romiere

Not completely satisfied with your purchase? No worries — at Romiere, we make sure your return process is just as smooth and effortless as your shopping experience.

To initiate a return, please contact our customer service team at retour@romiere.com. Include your order number and the reason for return in your message.

Once we’ve received and inspected your return, you’ll receive a confirmation email. If your return is approved, the purchase amount will be refunded within 10 business days to your original payment method.

You may return your jewelry within 14 days of receipt, provided that it is unworn, undamaged, and returned in its original sealed packaging. Return shipping costs are the responsibility of the customer.

Sale & Promotional Items

Please note that sale items cannot be returned.

If you purchased your items as part of a deal or bundle offer, all items included in that offer must be returned to receive a full refund.

Would you like to keep part of your order? That’s possible — we will recalculate your total based on the items you decide to keep.

For promotions such as “Buy 2, Get 1 Free” or other bundle deals, adjusted terms apply. If part of your order is returned and the remaining items no longer qualify for the promotion, the discount will be recalculated. In that case, the value difference or the free item will be deducted from your refund.

If you return all items from the promotion, you will of course receive a full refund, provided the jewelry meets our return conditions.

Refund Policy

At Romiere, we aim for complete customer satisfaction. You are entitled to a full refund if:

• You received the wrong item, or
• Your order was not delivered within the guaranteed delivery time (45 days).

Exceptions: Refunds will not be issued if:

• The order did not arrive due to circumstances within your control (e.g. incorrect shipping address),
• Delivery was delayed due to external factors beyond our control (e.g. customs delays or natural disasters),
• The order was placed during a sale — in that case, we offer the option to use the amount as store credit toward another item from our collection.

Questions?

Our team is always happy to help. Please don’t hesitate to contact us at info@romiere.com — we’re here to ensure your experience with Romiere is seamless from purchase to return.